Return & Refund Policy

At Azzure, every piece is made-to-order with care and intention. Because of the personalized nature of our jewelry, our return and refund policy is designed to be transparent, fair, and respectful of the craftsmanship involved.

Order Cancellations

We understand that plans can change.

  • Orders can be cancelled within 48 hours of purchase for a full refund, no questions asked.
  • After 48 hours, production begins, and cancellations are no longer guaranteed.
  • If something unexpected comes up, please reach out — we will always do our best to help where possible.

Changes to Orders

Need to make a small adjustment?

  • Requests for size, metal type, or design changes must be made within 24 hours of placing your order.
  • After this window, changes may not be possible as production may have already started.

Returns

Because all items are made-to-order, we do not accept general returns.

However, exceptions may be considered in rare cases where:

  • The item arrives damaged, or
  • There is a clear issue with craftsmanship or manufacturing

If you believe your item qualifies, please contact us with details and photos, and we will review your request.

Non-Returnable Items

  • Made-to-order and customized jewelry
  • Items that have been worn, altered, or damaged after delivery
  • Requests made outside the eligible timeframe

Refunds

  • Approved refunds (if applicable) will be processed within 10 days or less
  • Refunds will be issued to the original payment method
  • Shipping charges (if applicable) are non-refundable

Return Shipping

  • In cases where a return is approved, customers are responsible for return shipping costs, unless the item is defective or incorrect

How to Request Support

If you need assistance, please contact us:

Please include your order number and a brief description of your concern so we can assist you as quickly as possible.